Cancellation Policy

We are a small business and strive to provide the best possible service, when appointments are booked our calendar is booked out and our therapists are committed to your appointment time. We are usually unable to fill that gap if it is cancelled at short notice. This is why we take full payment upon booking, as we still have to pay our bills and therapists whether you come or not.

We kindly ask that if you have decided not to come to your appointment, or have circumstances beyond your control, you make this known to us 48 hours or more before your appointment.

If this is not possible, unfortunately we cannot refund you or reschedule under any circumstances.

To recap - cancellations made 48 hours or less before your booking cannot be refunded.

Cancellations must be emailed to cancel@chakratherapyrooms.com please.

We hope you understand why this is so important to us, if we don’t uphold this policy, we may not be able to continue providing the same level of service, or even be able to continue operating in future.

Thank you for your understanding, Kerrie.