Cancellation Policy

*A minimum of 48 hours notice is required for any cancellation or rescheduling*

*Appointments cancelled within 48 hours are non-refundable and non-transferable*

*All cancellations must be submitted via email to: cancel@chakratherapyrooms.com*

*Rescheduled appointments must be booked within 6 weeks of the original appointment date*

We are grateful for your understanding and for the mutual respect that allows us to maintain a supportive, professional environment for both our clients and our team.

Cancellations & Respect for Time

At Chakra Therapy Rooms, each appointment is reserved with intention and care. Your session time is held exclusively for you, allowing our therapists to prepare fully and offer a calm, uninterrupted experience.

We understand that unexpected situations can arise, and we always receive communication from our clients with empathy and respect. Our work is grounded in compassion, and we recognise that, at times, circumstances may feel urgent or distressing.

At the same time, we are committed to maintaining clear and consistent boundaries around our appointment schedule. Late cancellations leave time that cannot be reallocated and result in a direct loss of earnings for our therapists. In order to protect their time, energy, and livelihood, and to ensure fairness to all clients, our cancellation policy is applied consistently in every case.

For this reason, we are unable to make exceptions to the policy once the 48-hour window has passed. We appreciate that each situation is important, however individual circumstances do not alter the terms of a confirmed booking.

We kindly ask that clients do not share personal circumstances in the hope of an exception being made. While these situations are often genuinely difficult, our team is not in a position to override the policy, and such requests can be upsetting for therapists who care deeply and would otherwise wish to help.

We kindly ask that our clients are mindful of this when scheduling appointments and allow sufficient notice should plans need to change.